As the September 15, 2025 deadline for filing Income Tax Returns (ITRs) closes in, many taxpayers are facing slow loading issues, login failures, and form submission errors on the official portal incometax.gov.in. The Income Tax Department has acknowledged the surge in traffic and issued browser-related fixes to help users file smoothly.
Recommended Browser Settings for ITR Filing
To ensure the portal loads correctly and functions without glitches, the Income Tax Department suggests using:
Operating Systems Supported: Windows 7.x or above, Linux, macOS
Technical Settings You Should Not Disable
- JavaScript: Required for interactive forms and controls
- Cookies: Needed to store login and session data
- CSS (Cascading Style Sheets): Essential for proper page layout and navigation
Disabling any of these may prevent you from logging in or completing your ITR filing.
Quick Browser Hacks to Fix Portal Issues
1. Clear Cache and Cookies
- Go to browser settings → Privacy → Clear browsing data
- Select “Cookies and other site data” and “Cached images and files”
2. Use Incognito or Private Mode
- Helps bypass stored session errors and stale cookies
3. Switch Browsers
- If Chrome is slow, try Edge or Firefox with updated versions
4. Avoid Peak Hours
- Try filing early morning or late evening when server load is lower
5. Use Wired Internet
- Ethernet connections offer better stability than mobile data or Wi-Fi
What to Do If Problems Persist
If you're still facing issues:
- Email your details (PAN, mobile number, screenshot) to orm@cpc.incometax.gov.in
- Call the ITR Helpdesk at 1800-103-4215
- Avoid waiting till the last minute to file
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Final Takeaway
The ITR e-filing portal may be slow due to high traffic, but with the right browser setup and a few smart tweaks, you can still file your return smoothly. Follow the Income Tax Department’s suggestions, stay calm, and don’t let tech glitches derail your compliance.